My experience with the service has been extremely disappointing. I encountered an issue I've never faced with any bank before: a transfer simply vanished. On 17/12, I sent a transfer of 18,225.78 AED to the UAE, but the recipient never received the funds. After contacting their bank, it was confirmed that there were no signs of any transfer, and they suggested reaching out to the service. They affirmed that the funds were sent and provided a USD transfer receipt. However, this raises questions. When I requested proof that the funds were actually deposited in the UAE bank, they ignored my request and continued to send the same USD document. I am certain the problem lies with the service, as previous transfers to this recipient were successful, and now they have failed to assist or provide evidence. It's incredibly frustrating that a financial institution cannot manage their transfers effectively, or worse, seemingly allows a transfer to disappear while neglecting customer concerns. I anticipate their typical response will be an apology and a suggestion to contact support via email. I plan to write another review in a month to update on my situation, though I’m not optimistic. I strongly recommend avoiding this service.
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