Unreliable service. Account frozen without explanation
I run an online store selling products manufactured by our own company. I used Airwallex as my only banking provider for three years. One day, without any warning, they froze all my accounts and deleted all issued virtual cards linked to multiple services. This immediately disrupted our business operations and prevented us from paying suppliers and receiving payments from customers.
My assigned account manager completely ignored all my messages. Customer support failed to provide any clear explanation and informed me that the account would be blocked for six months. I did not violate any laws or policies — I was simply receiving customer payments for goods sold through my website.
After significant effort and multiple checks, I managed to make a few supplier payments. More than six months have now passed. My account manager has never responded, support only sends generic template replies, and I can no longer even access my account.
I strongly do not recommend Airwallex. They are unreliable and can block your business without notice or explanation.
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