I used Airwallex for my website for nearly two years, and I feel obligated to warn others about my experience.
The first major issue was settlements — transactions regularly took around 10 days to reach our account, which caused serious cash-flow problems. This is completely unacceptable for a business.
The second issue was their system errors and outages. Their platform frequently failed, and when problems occurred, customer support was practically non-existent. Do not expect real support — the experience was disastrous and incredibly frustrating.
After two years of usage, Airwallex suddenly closed our account without providing any clear reason. No proper explanation, no accountability, no respect for the customer.
The way this was handled felt discriminatory and deeply unprofessional. Airwallex shows zero regard for its customers and operates however it pleases, with no transparency.
Honestly, I struggle to understand how a company with this level of service and conduct is allowed to operate in Australia. I would strongly advise businesses to think very carefully before trusting Airwallex with their payments.
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