Extremely disappointing experience with Airwallex.
My account was suddenly terminated without any clear or specific explanation. Despite operating a legitimate business with zero disputes or chargebacks, I was treated as if I had done something wrong, without any transparency or support.
What is even more concerning is that my funds have been withheld for 180 days, again without proper justification. For a financial institution, this lack of communication and accountability is simply unacceptable.
Customer support has been unhelpful and unable to provide any meaningful answers. As a business owner, this kind of situation can seriously impact operations and cash flow.
I strongly advise other businesses to be cautious when relying on Airwallex. A payment provider should support its clients, not put them in difficult situations without explanation.
Very disappointing and stressful experience.
SP NKS
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