I purchased a prepaid SIM that came with an unlimited 5 Mbps internet plan at activation. The speed and stability were satisfactory, and I was willing to continue paying for the same plan. However, when the plan expired, I found no way to renew it: it doesn’t show up in the app, it’s not available through USSD menus (only limited data packages appear), adding credit doesn’t enable renewal, and there’s no remote option to maintain the same plan. The only alternatives provided are: downgrading to data packages with limited GB and poor speeds after the quota, or purchasing a new SIM, which requires changing phone numbers again, or waiting in long lines at a physical shop. This isn’t a technical issue — it’s a commercial choice. The service offers appealing “unlimited” plans that can’t be renewed, even when customers are willing to pay more, effectively forcing users to switch SIMs and phone numbers repeatedly. For those who rely on stable internet for streaming or work, this prepaid system is incredibly frustrating and poorly thought out.
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