I placed an order on August 31st, 2025 for an item scheduled for release that same month. I've spent months wondering about my order status, and when I contacted support in October 2025, I was told to expect a wait of "4 - 12 weeks" and to be patient. Now, as we approach the 4-month mark with no shipping update, I'm reaching out again. The website still shows my order as "processing". I'm giving an extra star for the customer service being polite, but I am quite disappointed with the slow progress.
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