As an elderly couple, we purchased a 2-seater for our upstairs bedroom and confirmed with the company that they could deliver it upstairs. The delivery date was great, and the sofa arrived, but the drivers refused to take it up the stairs. Our stairway isn't narrow or steep, yet they insisted they only deliver upstairs in flats to avoid wall damage. We offered to take full responsibility, but they wouldn't budge. At 72 years old, and with my wife being ill, we now have a sofa stuck in our hallway, waiting for our son to drive 80 miles to help us, weather permitting. Additionally, the drivers' attitude was rather unpleasant; a bit of kindness would have made a significant difference.
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AIT Home Delivery is the UK's leading 2 person white glove delivery service company offering premium home and next-day delivery across the UK. At AIT, our ethos has always been centred around ensuring that the customer is permanently top of mind across every stage of the delivery process – right from when an order is placed through to the final point of delivery.See more
