Don't get me wrong, Ajax is a very neat and easy system to setup. But here is the problem we ran into. My ex-tenant and myself where in a legal battle due to non-payment of rent. Eventually we had the court remove her from the property, she still has the keys and remotes. By doing this, I wanted to ensure we have control over the security system. I tried adding the unit back to the Ajax app, I did not leave the space, I have gotten a new phone and just installed the app again and tried to add the hub again (I found this odd, because the account was the same and expected it to load by default), but it said it belonged to another space (I had my father in-law send me the QR code). When contacting support, they gave enough information to indicate my ex-tenant took over administrative control, illegally I might add, since I never gave her administrative rights nor permission to do so or the contracted security company. The security company had a contract with the ex-tenant, not me, so if they changed it on her request, that would have been illegal as well. She/they also proceeded to remove my access completely.Since I am the owner of the system and bought it with my own money, I want to get access again. But Ajax claim they can not do it. I very much don't know if that is the case since I am a Software Engineer myself and these types of changes should be possible. Support says I have to contact the ex-tenant, well that ain't happening and now I don't have a security system on my property I can monitor or manage. I have emigrated and now I am sitting over 10000 kilometers from the property with no control what so ever and it is standing empty and is at high security risk.PS: there is no other way of factory resetting it and then restart taking ownership, according to Ajax the only way to do this is by contacting the administrator of the system. Again, this is not possible for me.I am honestly very disappointed in Ajax Systems for this. I mean, sending proof of purchase and I can provide proof I am the owner of the system, with a picture from my father in-law dated same day as when this was written with the QR code and ID or any other day they might ask it. I mean really, this is unacceptable customer support, how would I ever trust to buy a system again from a company that can not revert illegal change of user access rights and proof of ownership.Now I need to speak to my lawyers that dealt with the matter to open a case against my ex-tenant. If something has to happen on the property without security, I might need to find out what my legal case would be against ex-tenant, the security company and Ajax Systems for various infractions to the safeguarding of the property, first the illegal change in administrator as well as not being to re-instate the true owner's administrative rights to the hardware.
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Ajax alarm system — The most awarded wireless security system in Europe
