The service was absolutely awful. Baggage drop-off took nearly an hour due to insufficient staff. At the gate, we had to use a baggage sizer, and despite our cabin bag having traveled countless times without issue, it didn't fit. We were told to remove the wheels if possible, and ultimately had to pay an extra fee for a minor excess. To top it off, our flight was delayed by about 40 minutes. I will never fly with this airline again.
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