I had a flight from one city to another with a stopover. My ticket was at the FLEX rate and included two passengers. On the day of the flight, I needed to cancel one ticket. I submitted a request through the contact form and was promptly contacted by a knowledgeable representative within a few hours. They made all the necessary changes and canceled the ticket, assuring me that I would receive a refund within 7-10 business days. To my surprise, I received my refund (about 75% of the total cost) after just one business day, which is impressive. Overall, my flight experience was seamless and pleasant. The customer service was excellent, especially for a budget airline.
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