My flight from Moscow to Munich was canceled without any explanation. I didn’t receive an email about the cancellation, and the support from the airline at the airport was non-existent. We were only told that they would reach out to possibly rebook us on another flight. I waited, but no email ever came. After a long wait, I had to book a new flight myself, which was scheduled for the next day and cost significantly more than the original ticket. Now, the airline is refusing to reimburse the extra expenses incurred due to their cancellation. This has been a frustrating experience. I strongly advise against using this airline — I will certainly not be flying with them again.
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