My baggage was initially reported as missing, and a report was officially filed with the airline. When I finally received the luggage, it arrived damaged with a broken foot, and I clearly documented this in the delivery receipt at the airport. Despite having records of both the missing baggage report and the damage noted upon collection, my compensation request was rejected due to the absence of a separate damage report. The process felt unfair and disappointing, as the issue was properly documented in their own system. I hope the company improves how it handles baggage claims and reviews cases more carefully.
Claim your business profile now and gain access to all features and respond to customer reviews.
