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Nightmare Umrah Experience with Akbar Travels

I recently traveled for Umrah with my family, including senior citizens and children, hoping for a spiritual and peaceful journey. Unfortunately, our experience with Akbar Travels was mentally and physically draining. There was no manager or senior staff to take responsibility or solve any of our issues.​1. Terrible Logistics & Flights:The journey started badly with a chaotic 6-hour waiting period. We were asked to made in masjid with kids and elderly. This schedule was exhausting and completely unsuitable for the elderly and young children.​2. Zero Hygiene & Maintenance:The most disappointing part was the accommodation. There was absolutely no cleaning of the rooms or bathrooms for days in both Makkah and Madinah. Cleanliness is a basic requirement for prayer (Salah). How are we expected to pray and maintain spirituality when the living conditions are filthy?​3. Poor Food & Rude Staff:The food service was unreliable, the quality of food was not good. The staff was rude with no proper service. Breakfast and dinner were not up to the mark. When we simply requested eggs for the children, the staff was incredibly rude.​4. Abandoned during Checkout:In Madinah, we were forced to check out at 2:30 PM, even though our bus was not scheduled until 8:00 PM. We were left stranded for hours with no response or assistance from the management.5.There is a permit needed for Riyazul Jannah, which is usually provided by the agent. But in their case they suddenly said that the permit needs to be done from our end that too in the end moment. I had to apply it on my own and out of 5 members we only for permit for 3. 2 of us did not get a chance. This is so unprofessional that the customer who pays so much has to bear all these inconvenience and still doesn't get a chance to pray.​This was the worst travel experience I have had. If you are traveling with family, especially seniors, please look elsewhere.

Date of experience: Dec 21, 2025