Review Time
I booked a ticket with Akbar Travels from DXB to ISB for 17 December 2025. The booking was made on 27 November. However, after receiving the booking details from the agency, I tried to confirm it with the airline and was informed that there was no confirmed booking under my name.
When I contacted Akbar Travels, they told me it was a group booking and that I would receive the confirmed airline ticket 24 hours before departure. This situation caused me a lot of tension. From 27 November until 16 December, I was worried about whether I would receive the ticket or not.
Additionally, the agency had informed me that the ticket would be issued 24 hours before departure, but I did not receive it automatically. I had to call them again on 16 December, and only then did they send and confirm the ticket.
Thankfully, I received the ticket and traveled safely.
Suggestion:
I would recommend that Akbar Travels provide the confirmed airline ticket at the time of booking so passengers can feel relaxed and stress-free before their travel date.
If you are a woman traveller, just DO NOT go to Akbar Travels for anything.I had the most horrible experience with them just in January 2026... Went to one of their branches in Kerala for my Singapore visa. It was a girls trip we are taking and my friends applied their visa from Bangalore. I had written a detailed cover letter, stating everything including who's travelling with me, their passport details, where we are taking our flight from, my occupation, my savings and all that. Despite giving all the documents, the Visa officer told me I'll not get visa because i'm a single woman traveller. When I said I'm married, he started asking questions like why my husband isn't coming on this trip, and why he hasn't given me an NOC and all that. Mind you, I'm working, i'm not dependent on my partner for financial needs, and I have a good paying job. The Singapore embassy states we need NOC from husband only in cases where the wife is dependent financially on the husband. This was not the case for me. I submitted the documents on 6th January, and this officer said he sent my documents to Chennai office that day itself. And 8 days later, on 14th January, when I called him to ask for an update, he says that the Chennai Akbar travels office has denied my application because I'm a single lady traveling. he waited 8 days to tell me this. The rejection didn't come from the consulate, but from their office. He then delayed giving back my passport despite me telling that I need to give this to another agency. The male ego and primitive thinking at Akbar Travels was nothing short of a shock for me. NEVER EVER OPT for them, if you are a woman travelling abroad.
Hello all, Let me update about my experience with your travel agency for my dubai trip with family.Overall experience: Avg or below.Reason: Paid almost 9000 dhrs for 4 days family trip but overall offered ameneties are Avg and feels treated as prime customer only on words.When calculated the prices currenty exist for a customer, the offered package is having huge difference and customer satisfaction never ever granted.Reasons,Hotel Experience : Avg.Facilities: Avg, Food: Avg.Rides levels offered: Avg.Logistics: Poor, (dont feel like pvt instead experienced like Uber).Note: I lost prime hrs due to irresponsible taxi selection.Conclusion: Not recommeneded for future trips instead Connect to Hotels directly avoiding these kind of irresponsible travel agent and their staffs.
I recently traveled for Umrah with my family, including senior citizens and children, hoping for a spiritual and peaceful journey. Unfortunately, our experience with Akbar Travels was mentally and physically draining. There was no manager or senior staff to take responsibility or solve any of our issues.1. Terrible Logistics & Flights:The journey started badly with a chaotic 6-hour waiting period. We were asked to made in masjid with kids and elderly. This schedule was exhausting and completely unsuitable for the elderly and young children.2. Zero Hygiene & Maintenance:The most disappointing part was the accommodation. There was absolutely no cleaning of the rooms or bathrooms for days in both Makkah and Madinah. Cleanliness is a basic requirement for prayer (Salah). How are we expected to pray and maintain spirituality when the living conditions are filthy?3. Poor Food & Rude Staff:The food service was unreliable, the quality of food was not good. The staff was rude with no proper service. Breakfast and dinner were not up to the mark. When we simply requested eggs for the children, the staff was incredibly rude.4. Abandoned during Checkout:In Madinah, we were forced to check out at 2:30 PM, even though our bus was not scheduled until 8:00 PM. We were left stranded for hours with no response or assistance from the management.5.There is a permit needed for Riyazul Jannah, which is usually provided by the agent. But in their case they suddenly said that the permit needs to be done from our end that too in the end moment. I had to apply it on my own and out of 5 members we only for permit for 3. 2 of us did not get a chance. This is so unprofessional that the customer who pays so much has to bear all these inconvenience and still doesn't get a chance to pray.This was the worst travel experience I have had. If you are traveling with family, especially seniors, please look elsewhere.
I booked a ticket with Akbar Travels from DXB to ISB for 17 December 2025. The booking was made on 27 November. However, after receiving the booking details from the agency, I tried to confirm it with the airline and was informed that there was no confirmed booking under my name.When I contacted Akbar Travels, they told me it was a group booking and that I would receive the confirmed airline ticket 24 hours before departure. This situation caused me a lot of tension. From 27 November until 16 December, I was worried about whether I would receive the ticket or not.Additionally, the agency had informed me that the ticket would be issued 24 hours before departure, but I did not receive it automatically. I had to call them again on 16 December, and only then did they send and confirm the ticket.Thankfully, I received the ticket and traveled safely.Suggestion:I would recommend that Akbar Travels provide the confirmed airline ticket at the time of booking so passengers can feel relaxed and stress-free before their travel date.
Akbar Travels has been extremely unhelpful. My son was kept waiting at the airport for an hour, and they made us wait without giving any proper assistance. Now they’re refusing to give a refund even though my son didn’t board the flight including the return ticket. This is really unacceptable.
I experienced a real customer support when I was approaching for the refund which caused the airline cancelled the flight due to poor weather. Upon follup with AT customer service they supported to get me back the full refund amount, thanks to the AT team.
This company is a scam. I paid them for a Singapore visa service. After receiving my payment, they stopped responding to my messages and emails and did not continue the visa process. I asked for a refund multiple times, but they completely ignored me. I lost my money and received no service. Please be careful and do not use this company.
THEY ARE SCAMMERS.If you book a ticket from their website, they’ll happily take your payment and then, after a few minutes, send you an email saying the seats are full.Then they tell you that you can choose another flight and pay the difference between the current fare and what you already paid.But ironically, the same flight I originally booked is still available, just at 3x the price.This is SCAMMING AT ITS PEAK. 🚨
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