I started a trial of Akiflow, and whilst the platform was altogether pretty good, it missed one key feature for me - automatic scheduling. So, on the same day that I took out the trial, I cancelled it.Then, on Christmas Eve of all days, my account was charged for a full annual plan. I immediately reached out to their support team, who then argued with me for weeks before eventually just stopping responding. It's honestly one of the worst customer service processes I've ever had. They argue that I took out a retention offer, which obviously I didn't - why would I agree to still pay for software that I didn't want? And since they never sent me a record of my cancellation, I have no proof to contest it. So their own shoddy account keeping works in their favour.And, if you check out the Akiflow subreddit, you can see this is happening to other people on a near weekly basis, it seems.The software itself is fine, and I may have come back as a customer in future if they hadn't so stubbornly dug their heels in to what should have been an easy fix. Now they are one of the few companies I will tell people to never even touch.But, if you do decide to get a trial with them, and you cancel, *screenshot or screen record the cancellation page because they will probably try and still charge you anyway*.
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