I’m leaving this review primarily to escalate a support concern that I’m hoping can still be resolved professionally.
I want to start by saying the only reason this isn’t a lower rating is because my previous experience with Akiflow was genuinely excellent. The platform worked well for my needs, and customer support was historically quick, thoughtful, and helpful. That’s why the current situation has been surprising.
My issue isn’t with the product itself, but with communication around canceling my yearly subscription and requesting a refund. The account was tied to a business I was working with that I’m no longer employed by, so I no longer have a need for the service. I reached out while the subscription payment was still pending specifically to address cancellation and possible refund options.
There was an initial complication because the email associated with the account had been accidentally deactivated, then reinstated so I could update connected accounts (including this one). I explained this clearly when contacting support.
For transparency:
Initial outreach: Feb 3
Follow-up email: Feb 5
Response from Peache on Feb 6 requesting my account email (which I provided promptly)
No response since — today is Feb 12
Given that Akiflow typically advertises fast response times, the lack of follow-up has been disappointing and inconsistent with the level of service I previously experienced.
I’m still very open to resolving this amicably. I’m simply requesting clear communication regarding cancellation confirmation and any refund options that may be available, particularly since I attempted to address this before the charge finalized and due to a legitimate change in employment circumstances.
I truly hope we can resolve this quickly and positively.
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