This lack of preparation is unacceptable and disrespectful of patients' time.""I am writing to express my disappointment pregarding my 4:00 PM appointment today. Despite my doctor sending the orders nearly two weeks ago, the staff was unprepared. I wasn't seen until 4:45 PM, at which point it became clear the technician had not reviewed my file or the script beforehand. This lack of preparation is unacceptable and disrespectful of patients' time."
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