The level of care in the medical field has gone down drastically over the years what happen to Communication within the work place the purpose of notating an account is for the next person to understand what’s going on my mom was rescheduled twice because of not having an authorization not requesting information in a timely manner before my 73 yr old mother appointment they stated they call an left a message however no one notated that they spoke to me an confirmed the appointment then I tried to assist on both occasions to get the information needed for the appointment so we wouldn’t be rescheduled everyone stated they only needed authorization but low an behold once we got there they needed doctor notes which I could have requested at the previous appointment that was rescheduled for today an still not seen because they still did not have authorization I requested to speak to the manager Brandy at the time she was in a meeting so her PET tech Sarah came out to speak to me which she was rude unprofessional over talked me while I was on the phone with the PCP office manager trying to get information to assist them I then canceled the next appointment because this would be the third one if you could not get it right on the first two tries then at this point they seem incompetent an at this point I left called back to speak to the manager Brandy which stated she will handle the situation an speak to her tech Sarah but her tone sounded so dismissive as if she really didn’t care an to get me off the phone because her staff notes stated they call left messages that the appointment was canceled but I guess there was no notes stating someone spoke to me an confirm the appointment as if I have nothing to do with my time but come to there office an lie about being confirmed my 73 yr old mother went with out food or water for 24 hrs to show up there just to tell me there’s no authorization they called an oh well basically like why medical staff needs do better be considerate of people time and listen because I’m pretty sure no one want to not eat prepare for a test or procedure just to not have it done I will never go back to Akumin for myself nor my elderly mother
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