I had a deeply disappointing experience with this agency, which mismanaged what was supposed to be a sacred journey. As a single mother, I faced stress, financial loss, and a shocking lack of professionalism. Over four months, I was asked for passport details multiple times, indicating poor record-keeping. Just before travel, I discovered a passport needed urgent renewal, leading to an exhausting and costly trip that could have been avoided. After renewing, I found no flight existed at all. When I reached out, I was ignored for two days. Only after persistent calls was I informed that the flight had been canceled. The agency promised one airline but booked us on others, demanding extra fees to fix their errors. I paid for a supposed 4-star package but received budget services and unacceptable accommodations. The promised hotel turned out to be filthy and overcrowded. The response from the agency was dismissive and unprofessional. This journey should have been sacred; instead, it was emotionally exhausting. I urge others to be cautious with this agency.
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Alamanah Travel is a well known company that has been providing Umrah & tourism-related services to the UK Pilgrims. it is a one stop travel agency website that offers services such as booking flights, hotels, and car rentals for customers who want to travel for all inclusive umrah packages.We offer competitive umrah packages at affordable prices.
