Shameful experience.
Today, April 18th, 2026.
Customers left stranded and lied to about their rights.
Terrible experience with Alamo at Frankfurt-Hahn. I had a confirmed reservation made 45 days ago and fully paid for a one-week rental. They sent a cancellation email while my flight was already in the air. After staying at the airport hotel and arriving at the counter at 8:00 AM, I was told they had zero cars available—not even a higher or lower category. Nothing.
I asked to be taken to another branch; they claimed that since it was Saturday, branches closed at 12:00 PM and it "made no sense." I then requested a transfer to Frankfurt Airport (FRA) to get a car there, but they lied again, claiming there were no cars available there either. Furthermore, they refused to provide a formal complaint form or any written proof of their lack of availability, falsely claiming I had "no rights" because the contract hadn't started yet since no keys were handed over. This is a complete lie intended to avoid legal liability for breach of contract.
I was forced to make an emergency booking with another company, paying €623 for the only car they had left—nearly triple my original price. Do not book here unless you want to be left stranded at the airport.
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