Always make sure to record a full video walk-around before leaving with your rental. I highlighted existing damage to the staff at pickup, but they failed to document it. When I returned the vehicle, they attempted to hold me accountable for the same damage I had pointed out. Thankfully, I had a time-stamped video as evidence. Without it, I would have faced charges for something I didn't cause. This situation was incredibly frustrating, highlighting the need for a more reliable check-in/check-out process that safeguards customers. Renters shouldn’t have to rely on personal evidence to counter false claims. It felt like I had to prove my innocence rather than them ensuring proper inspections. If you rent here, document everything to avoid issues.
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