AVOID AT ALL COSTS! NO REFUNDS FOR UNPROVIDED SERVICES. I have a credit card from a financial service and had previously paid for driving insurance as well! They are refusing to officially confirm a refund of $600, which I paid in advance, only to be told at the counter that my card isn't accepted. Additionally, they claimed they couldn't send a confirmation email regarding the payment and were unsure how long the refund would take, despite my payment of $600. The situation was made worse by the unhelpful attitude of the manager at the pick-up location. Nowhere was it indicated that my card type wouldn’t be accepted, and I don't understand why it was accepted for payment initially. I was left to deal with this alone at night, with no empathy from the staff. I even offered to provide details for a different card, but that was refused. The manager claimed she didn't have time to confirm that I would receive my money back! I'm on vacation with nearly $700 blocked because I trusted this unprofessional company!
Claim your business profile now and gain access to all features and respond to customer reviews.
Reserve with Alamo Rent A Car for discount car rental rates and weekly specials for vacation and business car rentals. Try our Online Check-In at select locations.
