This review pertains to the car rental service at the international airport, which is managed locally by another company. I chose this service for its convenience and reputation, but it turned out to be one of my worst rental experiences. I opted for the highest insurance coverage available, only to discover that tires and windshields are not included, with no option for extra protection. This is particularly concerning given the local road conditions, where tire damage can occur without any negligence. I returned the vehicle with no known issues. The day after, I was informed of tire damage and that I would be charged $250 USD for a replacement. I was completely unaware of any damage and had no incidents during the rental. When I reached out to management, the representative took a rigid and uncompromising stance. While they were professional, there was no willingness to reconsider the situation or provide any goodwill. I mentioned my frequent travels to the area and my desire for a long-term rental relationship. I requested flexibility in the charge or a goodwill credit for future rentals, but neither was entertained. I was taken aback by the charge, as a similar tire replacement in the United States would be significantly cheaper. I also contacted several local rental agencies, all of which confirmed that $250 USD is excessively high for a tire replacement in the area. These agencies also provide coverage for wheels and windshields at a nominal fee — something this service does not offer. Had there been more than one tire affected, the charges could have escalated to $1,000 USD, with no coverage available. Given this experience, I cannot recommend this rental service at the international airport. Travelers should seriously consider local rental options, verify coverage details, and ask comprehensive questions before making a booking. I will not be using this location again, and I will advise my family members to avoid it as well.
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