A terrible experience. I would never recommend them; they don't even deserve a single star. Even though I had no accidents or incidents that could have caused any scratches, they charged me over €2,300 for a tiny scratch on the bumper that likely occurred before or after my rental.
This scratch is so small it’s almost invisible to the naked eye, yet they billed me this astronomical amount. Charging the price of a small car for a minor scratch on a plastic bumper—what do you call this? It's a total scam! To make matters worse, they blocked my email address so that I couldn't reach out to contest it. Their understanding of customer satisfaction is zero. Stay away at all costs.
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