My mother is elderly, and she went twice to the Alharam branch in Aleppo, but they refused to give her the $100 because her father’s name was not included exactly in the receiver’s name. This is extremely frustrating—why isn’t this requirement clearly stated in the app before sending the money?Because of this experience, I’m considering removing the Ansari app and no longer using your services. This has been a very poor experience. I also had to pay 10 AED just to request a name correction, and even after a full day, it still hasn’t been updated.Overall, this has been very disappointing, and I am seriously considering leaving a one-star review and filing a complaint.
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