Transacting with Al Ansari Exchange has been nothing but a huge disappointment! This is the third time that they’ve messed up with the funds from my remittance transactions! From the high service fees (beware! their website and app are with different charges; and despite the extreme delay in remittance receipt, their agent even had the audacity to rub it in their customer’s face that we transacted through their website; hence, their service fees were DOUBLED (absurdly non-sense)—this deceptive pricing setup should even be complained to the CBUAE. On top of all that, their (so-called instant transfer) turnaround time is a hoax, for it takes more than 4 days to receive the funds. Also, the copy-pasted useless response from their customer service email adds to the endless service dilemma with this company! They offer their service as an instant transfer when it takes forever for the recipient to receive the funds, even for a mobile wallet (which is normally getting transferred in real time by other remittance apps). The speed of their service does not match the shameless, high, and ever-changing service fees that they impose on their customers. Even their customer service team responds only during the weekdays, and despite the numerous follow-up emails, they will respond after 4 p.m., 3 days after the complaint was sent! When you deal with money matters, shouldn’t your customer support team also be available, even on weekends? This is the worst app among all that we have tried in the UAE. Their system is obsolete and disappointingly slow! Extremely frustrating 😫 Their customer service is terribly bad. ❌
Claim your business profile now and gain access to all features and respond to customer reviews.
