Review of Al Ansari ExchangeZainabu Ali Jan 5 , 2025**Absolutely Devastating& Frustrating – Al Ansari Exchange is Committing Sheer Injustice**I had an incredibly frustrating and disappointing experience with Al Ansari Exchange, and I feel compelled to warn others about their questionable practices. I sent 1,399.25 AED as school fees to my son in my home country through mobile money Mpesa . Till to date i have not received the transfer on my phone as i can track the transaction*,but they also **canceled the receipt token yet they sent me sms to show the amount has been credited while it hasn't and when i question their unhelpful staff they say its a systems error .What kind of nonsense is this?The transfer has not gone through yet till to date because Al Ansari cannot explain to me in simple terms where the problem is. I need a refund to my money since I paid for the services and they have not provided it.After ** 6 days of follow up ** , I contacted Al Ansari customer care[ Burjuman branch] and I am told the transfer didn’t go through due to Central bank UAE or i dont know dubai court blocking etc. No clear information .This means that I am assumed as a criminal customer who has no good track record to send money through Al Ansari exchange, I still believe the transaction has not failed but due to their incompetence and irrelevant procedures, I am being frustrated for no apparent reason given the fact that i contacted CB UAE in there presence who asserted that they dont block transactions of lesser amounts and for no apparent reason they could do that for me.**This is nothing short of sheer incompetency , poor services and lack of business awareness .**What jurisdiction or authority does Al Ansari exchange command in holding a client's remittance without any tangible reason or explanation?Is Al Ansari exchange a legal lending institution ?When I raised the issue and requested them to **internally review, investigate and refund my money **, there was no sense of urgency or accountability. No one has escalated the matter, and it seems they have no intention of resolving this properly or soon.I will be **reporting this to the police** and hope that a full investigation into Al Ansari Exchange’s practices will follow. I strongly advise against using their Mpesa services if you care about transparency and integrity.**Avoid it at all costs.**Date of experience: 05 Jan 2025.
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