I being customer of al ansari since 2007, some problem happen during those years but always resolve without created disappointment, and since they have mobile app, I utilize this platform to send money to my country. On 24 August 24 I send money 6025 dirhams, and was issue on the mobile app, after I did few time refresh ect, finally I succeed to do transaction, unfortunately my money is not credited to my country bank account, since I send on Saturday afternoons, so I waited until Monday to call, and the answer of al ansari customer services my money has gone to the bank, but my bank hold it due to different name, unbelievable for last 18 years I send money to the same bank account, I cancel and my money back with deduction of 270 dirham. I decided to send from lulu exchange, and was smoothly go on and my money credited in few hour into the same bank account al ansari have problem. Conclusion al ansari has problem with their system and the staff make drama that much, deducted my money etc. So I decided will not send money from al ansari anymore.
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