I wanted to share my disappointment and frustration with some staff of this company particularly in the wps account application team and the dip branch staff I visited this dip branch and inquired for requirements I need to bring to open a wps account for my employee but the staff provided me incomplete details. I have to go back 3 times to this branch to complete the documents process coz of incomplete informations and lack of knowledge on the process of the staff. On 4th time still not able to do as their system is not accepting the application coz of system issue as per the staff. I went to IBAN batuta branch and finally get it done Day after I submitted the application in IBAN batuta branch again I received a call from wps team that I need to submit one more document. I submitted the additional documents and after 4 business days I received an email that my account is opened and active and called wps team and confirmed I can now transfer or deposit a salary for my employee I went to dip branch 2 days after my account got active to deposit my employee first salary but they told me that their wps staff forgot to add my employee in the record and for that I need to wait again for them to add and approval from central bank before I can deposit the salary This is such a pain for us customers when company staffs are working this way. So much of disappointment frustrations and trouble it brought me.
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