Dear Sir/Madam,
I am writing to formally raise a complaint regarding my recent experience at your BurJuman Ansari Exchange branch.(Shop no. R40.2)
I faced significant issues while attempting to process an international bank transfer. It appeared that the staff were not fully aware of the correct procedures and protocols for transferring funds from the UAE to another country. As a result, my transaction was delayed for over a week, causing me considerable inconvenience and financial loss, including penalties on a loan due to the delayed deposit.
I would also like to highlight my interaction with the shift in charge, Christian. Unfortunately, instead of addressing the issue constructively, he displayed an unprofessional attitude and was unwilling to listen to my concerns. He did not acknowledge the mistake made by his junior staff and was dismissive throughout the conversation.
While I understand that mistakes can happen, it is the responsibility of the team—especially senior staff—to handle such situations with professionalism, accountability, and respect toward customers. This experience has been extremely disappointing, and it reflects poorly on customer service standards.
I request that you investigate this matter thoroughly and take appropriate action to ensure that staff are properly trained and that customers are treated with respect and professionalism in the future.
I look forward to your respo
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