I’m disappointed with my recent experience. We purchased chicken from Alan’s Vietnamese store in Poplar on 12 March for £16. We have shopped there many times before without issues. When we opened the chicken on 14 March, it had clearly gone off, even though it was refrigerated immediately after purchase and the use-by date was listed as 16 March.We returned to the store the same day to raise the issue and ask for either a refund or an exchange. Unfortunately, the staff refused to take responsibility and stated that because we came back two days later they could not help us. This was frustrating because the product should still have been safe to consume given the use-by date and proper storage.What made the situation more disappointing was the lack of willingness to resolve the issue or offer any goodwill solution. As regular customers, we expected better customer service and some accountability for the quality of the food being sold.I hope the store improves how it handles situations like this in the future, as food quality and customer trust are very important.
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We are a family-owned business located in East India Dock Road and have been established since 1998.
Being established for over 23 years in East India Dock Road, we believe it is time to expand our business so that other communities can have easier access to East Asian goods.
