We received our Kova L-shaped box cushion sectional a week ago so I can't yet speak to the longevity of how the couch wears over time, but we love it so far. Unbeknownst to me, I read the reviews on their website (all glowing) but probably would have been dissuaded had I read the experiences here. Thankfully, our interaction with both customer service and the delivery team have been positive. Customer Service - I ordered the couch on Black Friday but had a construction project going on at home and wanted to delay shipment of the couch so that it didn't get dirty sitting in the middle of a work zone. I contacted customer service and they were able to hold the couch for 3 extra weeks to meet our desired delivery timeline. Delivery - When delivery week came, I got an email with date options to pick my desired delivery date. On the day I picked, I got a call and text message from the driver letting me know he was a half hour away. When they arrived, my husband and I were struggling to carry our old couches to the garage. Seeing that I was having a hard time lugging our heavy old couch through the door, the driver stepped in for me (without being asked) and helped my husband carry it outside. Assembly - I found assembly to be pretty easy and straightforward. No tools are required but you do need some muscle to push in the back and arm rests (TBH, we tilted the sections on the floor and CAREFULLY stepped on the slides to use gradual body weight to push the pieces in the last few centimeters versus pounding or jerking on them). Connecting the pieces was easy with their "click in" system. They seem to stay together fine and if you need to unhook, you just pull the piece with the peg up to disconnect it from the arm. Look and Feel - We got the rust color in performance velvet and it's more muted and beautiful than it looks in the pictures online. I ordered about a dozen fabric samples ahead of time to test the color, feel, and quality of the fabrics before picking and I am glad that I did. I'm also SO happy that I opted for the box cushions versus the pillow cushions. I think this is a newer option for the Kova and in my opinion, the box shape gives a cleaner, less "crumpled" look which I worried about with the pillow cushions that seem to leave dents every time you sit on them. The back cushions are still down-filled which makes them super fluffy and soft but you do need to pat/fluff them at the end of the day to get them to stand up straight. So far, I find the couch very comfortable - the cushions are deep, the performance velvet is soft, and when my toddler spilled coffee, it wiped up easily and left no trace (the covers are washable though if it hadn't wiped up). Durability - To be determined but given what I spent on this piece, I hope it lasts for years to come. After getting it assembled and set up, I decided to add the storage ottoman and am currently awaiting delivery to complete the look. Overall, I am happy so far with my purchase. I think the couch looks more expensive (think Arhaus) than it was. After reading some other reviews, I am keeping my fingers crossed that my positive experience continues on!
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Albany Park is designed to be lived in, loved on, used often and enjoyed. Our comfortable curated collections and beautiful yet durable fabrics ensure quality beyond compare. Because when it comes to cozy, you should never compromise.
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