albert.com

I have been utilizing Albert's services for one month, and, regrettably, the experience has been und

I have been utilizing Albert's services for one month, and, regrettably, the experience has been underwhelming. Previously, I encountered difficulties with another bank when attempting to link accounts with third-party services. Albert communicated with me via email; however, after realizing the issue remained unresolved, they suspended my Albert Cash account. Subsequently, they requested statements from my other bank. Upon reviewing these statements, they lifted the freeze on my Albert Cash account, only to reinstate it 30 minutes later, this time requesting identification. After verifying my ID, they removed the freeze once again. Albert then offered, as a courtesy, a $25 loan, but retracted the offer six hours later. Furthermore, I had anticipated receiving my government benefits two days in advance, but discovered that government checks are ineligible for early payment. This benefit is exclusive to job checks, prompting me to revert my direct deposit back to my other bank. When attempting to use my Albert debit card for a $38 purchase, it was declined. Albert informed me that certain restrictions apply to specific merchants and locations, including international transactions and select US-based merchants. Albert withdrew my loan and their subscription fee of $14.99 without my permission, both of which had due dates. By doing so, they caused my other bank account to become overdrawn, resulting in a $37 overdraft fee. However, Albert did refund the $37 overdraft fee. One aspect I appreciate about Albert is their email-based communication system, which operates during business hours and provides prompt responses.

Date of experience: Jan 31, 2026