I rarely write reviews, but after this experience I feel like I should share what happened so others understand what they may run into.
I have been using Albert since 2018. For years it was a simple savings tool that helped me set aside small amounts of money. I appreciated the concept and stuck with the app for a long time.
Recently, however, I noticed significant changes to the pricing and subscription structure, and it became unclear what I was actually paying for. When I tried to look into changing or canceling my plan, it was extremely difficult to find clear options inside the app.
After deciding to leave the platform, I tried to withdraw my savings and close my account. Getting my money out required multiple small transfers that had to process over time, which was stressful when you’re simply trying to close an account and move on.
Once my balance reached $0, I attempted to follow the instructions provided to deactivate the account. Unfortunately, the process requires entering the last four digits of an Albert Cash debit card. I never had an Albert Cash debit card, so there was literally no way for me to complete the closure process myself.
I emailed support multiple times explaining this. Each time I received automated responses directing me to AI chat or links that didn’t address the issue. I repeatedly had to explain the same situation: I had no debit card, the app required one to close the account, and I simply wanted the account deactivated.
Eventually the account was closed on their end, but only after multiple emails, screenshots, and repeated explanations. The entire process felt unnecessarily complicated and very difficult for something that should be straightforward.
What frustrated me most was the constant push toward automated or AI support, instead of being able to quickly reach a real person who could resolve the issue. As a customer who had been using the service for 7+ years, the experience was disappointing.
To be clear, my funds were eventually transferred and the account was closed. However, the process of canceling and closing an account should not be this difficult, especially for long-time users.
I almost never leave reviews, but I felt it was important to share this experience for anyone considering using the app.
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Albert is a fast-growing banking app with millions of customers. We help people get smarter about money with industry leading financial products that offer a whole new way to bank, save and invest. Complexity and high fees have dominated the financial industry for decades. At Albert, we make financial products that are intuitive, affordable and available to all.See more
