I purchased a dress from this website, but unfortunately the quality was very poor and did not match the expectations or product presentation.
For the past 6 months, I have been trying to resolve this issue by contacting customer service through WhatsApp and email. I requested a refund and offered to return the dress, however my messages have been consistently ignored and no resolution has been provided.
This experience has been extremely disappointing due to the lack of communication and customer support. I expected a professional handling of returns and refunds, especially after making multiple attempts to cooperate and return the item.
I hope the company improves its customer service and refund process to avoid similar situations for other customers.
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“Albina Dyla” is one of the rarest world brands of luxury handmade clothing. We deliver premium handmade products of the finest embellished fabrics as shiny stones and beads, in style and in line with latest fashion trends.
With the highest motivation and craftsmanship, we produce evening gowns, prom dresses, wedding dresses, jumpsuits, costumes and clothing for every occasion.
To make it sweeter, we also provide free worldwide shipping for the customers around the world. Still proudly based on Kosovo, with sales in more than 88 countries worldwide, this company has now become a large company, employing more than 300 employees.
All of this, from a dedicated group with the motivation and thought that: “The difference is on making things happen”.See more
