Refund Not Received After Months – Extremely Poor Experience
I placed two orders with Albina Dyla (Orders #32282 and #32281) in October and November 2025, totaling AED 8,454. Despite multiple follow-ups, my refund has still not been processed we are not March 2026.
This delay is far beyond any reasonable timeframe and does not align with the company’s own stated refund policy. Communication has been inconsistent, and there has been no accountability or clear resolution.
For a brand positioned as premium, this level of service is extremely disappointing and unprofessional. Customers should be aware of the risks when ordering, particularly when it comes to refunds.
If this is not resolved immediately, I will proceed with a formal chargeback and escalate the matter through the relevant consumer protection channels.
I expect Albina Dyla to address this urgently.
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“Albina Dyla” is one of the rarest world brands of luxury handmade clothing. We deliver premium handmade products of the finest embellished fabrics as shiny stones and beads, in style and in line with latest fashion trends.
With the highest motivation and craftsmanship, we produce evening gowns, prom dresses, wedding dresses, jumpsuits, costumes and clothing for every occasion.
To make it sweeter, we also provide free worldwide shipping for the customers around the world. Still proudly based on Kosovo, with sales in more than 88 countries worldwide, this company has now become a large company, employing more than 300 employees.
All of this, from a dedicated group with the motivation and thought that: “The difference is on making things happen”.See more
