This is a truly awful company. The images on their website are very misleading. The item I received was of extremely poor quality, with tiny labels in Chinese and no care instructions or information about the fabric content. I requested a refund, but they made it incredibly difficult, constantly asking for more information. They finally offered a 30% refund if I kept the item, but for a full refund, I would need to return it to China, which is costly and time-consuming. They claimed to have issued my refund on November 11, but as of November 25, there is still no sign of it. They say they are having 'technical issues' with their refund system, which I do not believe. This seems like another excuse to delay or deny my refund. I would be shocked if I ever received it. The cardigan ended up in the bin; it wasn't even worthy of donating. I am beyond frustrated and feel deceived. They seem polite and apologetic, but don’t be fooled; their actions say otherwise. Avoid this company, their website is misleading, their products are of terrible quality, and their customer service is appalling.
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Bei Alcantro glauben wir daran, dass Komfort und Stil Hand in Hand gehen. Unsere Schuhe vereinen orthopädische Unterstützung mit einem eleganten Look – für Männer, die viel stehen, lange laufen und trotzdem professionell auftreten möchten. Entworfen in Europa, mit Stolz getragen.