alcantro.com

1
1 Based on 21 reviews

Bei Alcantro glauben wir daran, dass Komfort und Stil Hand in Hand gehen. Unsere Schuhe vereinen orthopädische Unterstützung mit einem eleganten Look – für Männer, die viel stehen, lange laufen und trotzdem professionell auftreten möchten. Entworfen in Eu...

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21 Reviews

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Disappointing order experience

I ordered two sweaters in October. One finally arrived, but it had a hole in the sleeve. Despite receiving friendly messages, the second one has yet to show up, and their email address seems to be nonfunctional. It's crucial to check reviews before placing an order. I do not recommend this company.

1
Date of experience: Jan 11, 2026
HayzE_Paran0
Complete SCAM!!!

Complete SCAM!!! I have reported this to the authorities; they only provide AI-generated email responses for complaints or refund requests. I ordered two items months ago, all made in China, not the UK. It took a month for delivery, one item was incorrect, and they promised a replacement that never came, as well as a refund that also never arrived.

1
Date of experience: Dec 29, 2025
Katey Wilson
Avoid this company

Avoid this company - if you choose to order, do so at your own risk. They do not honor their refund policy and are unreliable with deliveries. I have been arguing with them for four months about a refund, exchanging numerous emails. Their replies are all generic, saying, "we will be in touch." "You have been warned."

1
Date of experience: Dec 25, 2025
Janey
I fell for their trap

I fell for their trap. I feel foolish. It took three weeks for my order to arrive, and only two of the four jumpers came. They were too small, made in China and shipped from there, not cashmere. Don't be as naive as I was.

1
Date of experience: Dec 01, 2025
Kelvin Powell
A truly awful company

This is a truly awful company. The images on their website are very misleading. The item I received was of extremely poor quality, with tiny labels in Chinese and no care instructions or information about the fabric content. I requested a refund, but they made it incredibly difficult, constantly asking for more information. They finally offered a 30% refund if I kept the item, but for a full refund, I would need to return it to China, which is costly and time-consuming. They claimed to have issued my refund on November 11, but as of November 25, there is still no sign of it. They say they are having 'technical issues' with their refund system, which I do not believe. This seems like another excuse to delay or deny my refund. I would be shocked if I ever received it. The cardigan ended up in the bin; it wasn't even worthy of donating. I am beyond frustrated and feel deceived. They seem polite and apologetic, but don’t be fooled; their actions say otherwise. Avoid this company, their website is misleading, their products are of terrible quality, and their customer service is appalling.

1
Date of experience: Nov 25, 2025
Jonny Powell
Is this company legitimate?

Can someone please inform me if deliveries from this company are actually received? I ordered two cashmere sweaters on October 30 and was told the parcel would arrive by the 15th. I haven't heard anything since and have received no replies to my emails. I'm starting to wonder if I've been scammed. Any feedback would be appreciated.

1
Date of experience: Nov 17, 2025
Winnie Turner
Awful company

Awful company! I ordered a jumper from them, and it was very poor quality with rough material. It took six weeks to arrive, had no labels, and when I requested a refund, they tried various tactics to persuade me to keep it. Eventually, I was so exhausted by the situation that I accepted a 'partial refund and keep the jumper.' I would never use this company again. Don't let their fancy website fool you!

1
Date of experience: Nov 14, 2025
Jacqui Rogers
I've already reviewed this company!

I've already reviewed this company here! They contacted me, saying that I could keep the jumper (which has no labels on it) and offered a 50% discount. I'm still waiting! Now they are acting as if they don't know me. What a frustrating experience!

1
Date of experience: Nov 12, 2025
pmatteo0374
Scam

This is a scam, selling cheap rubbish from China.

1
Date of experience: Nov 09, 2025
Christi
Buyer beware!

Please read all the reviews before purchasing anything from this scam company. They will take your money immediately, make you wait weeks for delivery, and use a careless courier for what will not be the product you ordered. I bought something advertised as a '100% cashmere' jumper, which looks and feels like cheap, man-made material and isn't even in the right color. Despite their stated return policy, they fail to mention that you must return the item to China at your own expense, which costs around £30. If you raise an issue, their 'goodwill gesture' (as if they are doing you a favor) is a 20% refund on an item you don't want. This is a very bad company that should be investigated by the authorities. Please don't make the same mistake as others.

1
Date of experience: Nov 07, 2025

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Business Details

  • Bei Alcantro glauben wir daran, dass Komfort und Stil Hand in Hand gehen. Unsere Schuhe vereinen orthopädische Unterstützung mit einem eleganten Look – für Männer, die viel stehen, lange laufen und trotzdem professionell auftreten möchten. Entworfen in Europa, mit Stolz getragen.

  • email info@alcantro.com
  • language https://alcantro.com

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