My experience with the company was extremely frustrating. My daughter, who has complex care needs, was assigned a care package that was supposed to provide adequate support. However, it quickly became clear that the management was unable to deliver on their promises. They prioritized billing us for services that were not provided. Staff changes occurred at the last minute, leading to inconsistency in care. I felt like my daughter was just another case rather than a person in need of care. This has been a disappointing experience, especially considering that the actual caregivers were wonderful. The issues lie within the management's handling of logistics and resources.
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