Review Time
I joined the company in 2022, leaving a secure position for what I believed was a better choice, influenced by the surrounding hype. However, during my induction, I quickly discovered the reality of the organization. Managers who lacked proper qualifications engaged in bullying behavior. The owners appeared focused solely on profits, showing little regard for both staff and clients. There was pressure on employees and clients to submit false positive reviews about the service, which were completely misleading. I faced numerous payroll issues, including instances of not receiving payment at all. Staff were pressured to take on excessive workloads and were expected to work unpaid on days off, ignoring safe working hour guidelines. The branch I worked at has likely shut down due to its poor reputation in a small town, where many better care companies operate. I left after enduring about three months of a challenging experience.
I worked for the organization in 2022, leaving a secure job for what I thought would be a better opportunity, influenced by the surrounding hype. However, during my induction, I quickly realized the organization's shortcomings. I faced bullying from managers who lacked the necessary qualifications for their roles. The focus seemed to be solely on profit, with little concern for staff or clients. There was pressure to submit misleading positive reviews about the service, which were far from the truth. I encountered numerous payroll issues, including instances of not being paid at all. Staff were coerced into taking on excessive workloads, and there was an expectation to work unpaid on days off, disregarding safe working hour guidelines. The branch I worked at likely closed down due to its poor reputation, and I ultimately left after enduring three months of a challenging experience.
My experience with the company was marked by inadequate training. The training provided to staff was shockingly insufficient, leaving new hires to handle complex tasks without proper preparation. This not only put staff at risk but also endangered the vulnerable clients we were meant to care for. The work environment was toxic, with low morale due to a lack of support and respect from management. Schedules were often confusing and unmanageable, making it difficult for staff to balance their personal lives while creating unsafe conditions for clients. Managers frequently had to step in to provide care due to staff shortages, highlighting poor resource management. It was unacceptable that staff were often compelled to work while unwell, disregarding their health. Additionally, staff were expected to travel unreasonable distances, leading to burnout. The company seemed more focused on financial gain than on client safety, taking on more care packages than they could handle. The cancellation of care calls due to staffing inadequacies severely impacted clients' access to essential services. Overall, the practices at the company are unsustainable and harmful, prioritizing profit over ethical responsibility.
We have enjoyed living in our home for the past 35 years. However, with the arrival of a new neighbor in January, we have not been notified of any changes in usage. The neighbor has threatened us and even soaked us with a hose on multiple occasions, including during a family barbecue to celebrate my husband's retirement. We also have concerns regarding the behavior of the neighbor towards my granddaughters, aged 9 months and 6 years. My daughter addressed the unacceptable behavior, only to be met with aggression. The neighbor's actions seem to be worsening, and we are increasingly troubled by the situation.
My experience with the company was extremely disappointing and alarming. I was required to work seven weeks straight without a single day off, which was both exhausting and unsustainable. The organization consistently prioritized profit over the wellbeing of staff and clients, taking on care packages they were clearly unable to manage. They brought in untrained staff from other regions, compromising the safety of both employees and vulnerable clients. Office staff often worked excessive hours, while care staff were made to work illegal hours to cover packages. There was a complete lack of compassion for clients and employees alike. I cannot recommend this company to anyone, whether as a client or a potential employee.
I am shocked by the level of care my mother has received. The promises made during initial meetings with a representative were not fulfilled. Although the first meetings were positive, the situation deteriorated over time. The inconsistency in arrival times for medication caused my mother distress and anxiety. The care team was expected to help with her daily activities, but the execution was rushed and lacked initiative. While the evening visits were slightly better, there is a significant failure in the administration system. This became evident when a scheduled morning visit was not assigned, leaving my mother without care. We have since decided to discontinue our relationship with the company.
We sought a care package for our elderly father, but our experience with the company was disappointing. Initially, the staff seemed friendly, but the administration was filled with inconsistencies, making it hard to get clear answers. We faced issues with undocumented visits that were billed to us, despite promises that we wouldn't be charged. When we questioned the billing, the company terminated our contract. We are disheartened by how our concerns were handled and have reported our experience to the relevant authorities. It’s evident that the company prioritizes profit over accountability, leading to a loss of trust regarding our father's care.
My experience with the company was extremely frustrating. My daughter, who has complex care needs, was assigned a care package that was supposed to provide adequate support. However, it quickly became clear that the management was unable to deliver on their promises. They prioritized billing us for services that were not provided. Staff changes occurred at the last minute, leading to inconsistency in care. I felt like my daughter was just another case rather than a person in need of care. This has been a disappointing experience, especially considering that the actual caregivers were wonderful. The issues lie within the management's handling of logistics and resources.
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