alcedocare.co.uk

1
1 Based on 8 reviews

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Lenny P.
Unreliable and unresponsive service

We sought a care package for our elderly father, but our experience with the company was disappointing. Initially, the staff seemed friendly, but the administration was filled with inconsistencies, making it hard to get clear answers. We faced issues with undocumented visits that were billed to us, despite promises that we wouldn't be charged. When we questioned the billing, the company terminated our contract. We are disheartened by how our concerns were handled and have reported our experience to the relevant authorities. It’s evident that the company prioritizes profit over accountability, leading to a loss of trust regarding our father's care.

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Date of experience: Dec 26, 2024

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