Very poor service. Don't call after 5:00pm or on weekends/holidays and expect a tech to actually call back. I'm not convinced that they have anyone working in their after hours emergency tech department. This is the 3rd major problem i've had since New Year's Eve. On each occasion I was locked out and they did not call back with a code to resolve the problem, until the next business day. On this occasion, the alarm went off around 9:00 PM on a Friday night, spontaneously. I had had the hand held devise in my home, powered down. I let my dog out and heard the alarm and also the radio! I've no idea why. I had to disconnect the vehicle's battery. This has happened before and the truck has also tried to start itself on one other recent occasion. When ever I have the opportunity to talk to a tech and explain what has happened I get absolutely no explanation why this is happening. I've also had to replace the battery, twice in less than 2 years. I am very frustrated with alcolock. I've now been waiting 4 hours to hear from a tech and have called their laughingly named Emergency Service Number twice. The people at this call centre are great but they can only refer your call to alcolock, who don't give a damn. The people who work their must be trained to be rude and incompetent and they must be told to wait hours to call back. I've also had difficulty getting a code so I can have repairs or service done on my truck. The garage has called during office hours only to not hear back until the next day or too late in the day to complete the work. Alcolock is the worst company I've ever had to deal with and they seem to know that they can do anything, with impunity.
Claim your business profile now and gain access to all features and respond to customer reviews.
Most reliable ignition interlock devices in over 40 years. With ALCOLOCK, you don’t have to choose between quality and affordability; they both come standard.