Review Time
Formal Safety and Product Liability Complaint Investigation
Re: Alcolock Ignition Interlock Device (AlCOLOCK, CANADA, ONTARIO)
Safety concerns and repeated failures associated with the ALCOLOCK ignition interlock device (COMPANY: ALCOLOCK, CANADA, ONTARIO) The device presents an unreasonable risk to drivers and the public and fails to operate as advertised or required for safe use.
The ALCOLOCK device requires drivers to provide breath samples while operating a moving vehicle. This design forces the driver to divert visual, cognitive, and physical attention away from the road in order to comply. The device also mandates “rolling retests” while driving, which significantly increase distraction and materially raise the risk of motor vehicle collisions.
Distracted driving is a leading cause of serious injury and death on Ontario roads and is a punishable offence under provincial law. Despite this, the interlock device requires handheld operation, visual monitoring, and controlled breathing while the vehicle is in motion. Functionally, this is equivalent to operating a handheld electronic device while driving, which is otherwise prohibited due to safety risks.
I have experienced a device malfunction on numerous occasions but in particular while driving on a busy highway during severe winter conditions with reduced visibility. The device prompted a rolling retest and repeatedly failed to accept valid breath samples, displaying the error code “INVALID SAMPLE 05.” Despite multiple attempts to comply while maintaining lane position and monitoring traffic, the device continued to malfunction.
The device then activated loud alarms inside and outside the vehicle, creating a severe distraction for both myself and surrounding drivers. I was forced to pull over immediately on the highway shoulder in hazardous conditions while vehicles passed at high speed. To silence the alarms, I shut off the vehicle and attempted to restart after powering down the device, replacing the mouthpiece, and waiting the required time. The device continued to fail.
As a result, I was stranded on the side of the highway in extreme cold temperatures (approximately −30°C), unable to restart my vehicle or access heat. I incurred towing and roadside assistance expenses and was placed in a situation that posed a serious risk to my safety.
This was not an isolated incident. If I recall correctly, I am currently on my fourth or fifth interlock device within a six-month period due to repeated failures. The device has proven unreliable, inconsistent, and unfit for continued use. The installation technician even acknowledged that the device does not function properly in cold temperatures, raising serious concerns about its suitability for Canadian climates.
The interlock device was installed under legal compulsion following a refusal charge. I have incurred hundreds of dollars in mandatory installation, maintenance, and replacement costs. Despite these expenses, the product does not perform as advertised and repeatedly fails under foreseeable and common environmental conditions.
In addition to safety risks, the device’s unreliability has caused measurable financial harm. I pay exactly $74.14 per month for a 12 month period, adding up to a grand total of $889.68 (And this doesn't even include installation) Why am I paying for a device that doesn't work? I have missed essential healthcare appointments due to device failures, resulting in approximately $250 in missed appointment fees. I routinely allow an additional 30–40 minutes to start my vehicle, anticipating the code "INVALID SAMPLE 05" multiple times and delays and failures continue to occur.
The design and operation of this device create foreseeable and preventable dangers. If serious injury or loss of life occurs as a result of these defects, the manufacturer should reasonably anticipate liability. I formally request that this complaint be investigated and that corrective action be taken immediately. Should injury occur to myself or others as a result of this product, I reserve all legal rights and remedies available to me.
This device requires immediate review, redesign, or removal from service. A product mandated for use in the interest of public safety must not itself create an unreasonable risk to drivers or the public.
Formal Safety and Product Liability Complaint Investigation Re: Alcolock Ignition Interlock Device (AlCOLOCK, CANADA, ONTARIO) Safety concerns and repeated failures associated with the ALCOLOCK ignition interlock device (COMPANY: ALCOLOCK, CANADA, ONTARIO) The device presents an unreasonable risk to drivers and the public and fails to operate as advertised or required for safe use.The ALCOLOCK device requires drivers to provide breath samples while operating a moving vehicle. This design forces the driver to divert visual, cognitive, and physical attention away from the road in order to comply. The device also mandates “rolling retests” while driving, which significantly increase distraction and materially raise the risk of motor vehicle collisions.Distracted driving is a leading cause of serious injury and death on Ontario roads and is a punishable offence under provincial law. Despite this, the interlock device requires handheld operation, visual monitoring, and controlled breathing while the vehicle is in motion. Functionally, this is equivalent to operating a handheld electronic device while driving, which is otherwise prohibited due to safety risks.I have experienced a device malfunction on numerous occasions but in particular while driving on a busy highway during severe winter conditions with reduced visibility. The device prompted a rolling retest and repeatedly failed to accept valid breath samples, displaying the error code “INVALID SAMPLE 05.” Despite multiple attempts to comply while maintaining lane position and monitoring traffic, the device continued to malfunction.The device then activated loud alarms inside and outside the vehicle, creating a severe distraction for both myself and surrounding drivers. I was forced to pull over immediately on the highway shoulder in hazardous conditions while vehicles passed at high speed. To silence the alarms, I shut off the vehicle and attempted to restart after powering down the device, replacing the mouthpiece, and waiting the required time. The device continued to fail.As a result, I was stranded on the side of the highway in extreme cold temperatures (approximately −30°C), unable to restart my vehicle or access heat. I incurred towing and roadside assistance expenses and was placed in a situation that posed a serious risk to my safety.This was not an isolated incident. If I recall correctly, I am currently on my fourth or fifth interlock device within a six-month period due to repeated failures. The device has proven unreliable, inconsistent, and unfit for continued use. The installation technician even acknowledged that the device does not function properly in cold temperatures, raising serious concerns about its suitability for Canadian climates.The interlock device was installed under legal compulsion following a refusal charge. I have incurred hundreds of dollars in mandatory installation, maintenance, and replacement costs. Despite these expenses, the product does not perform as advertised and repeatedly fails under foreseeable and common environmental conditions.In addition to safety risks, the device’s unreliability has caused measurable financial harm. I pay exactly $74.14 per month for a 12 month period, adding up to a grand total of $889.68 (And this doesn't even include installation) Why am I paying for a device that doesn't work? I have missed essential healthcare appointments due to device failures, resulting in approximately $250 in missed appointment fees. I routinely allow an additional 30–40 minutes to start my vehicle, anticipating the code "INVALID SAMPLE 05" multiple times and delays and failures continue to occur.The design and operation of this device create foreseeable and preventable dangers. If serious injury or loss of life occurs as a result of these defects, the manufacturer should reasonably anticipate liability. I formally request that this complaint be investigated and that corrective action be taken immediately. Should injury occur to myself or others as a result of this product, I reserve all legal rights and remedies available to me.This device requires immediate review, redesign, or removal from service. A product mandated for use in the interest of public safety must not itself create an unreasonable risk to drivers or the public.
The device is installed on a brand new vehicle. After installation i have to open my door shut my door push the start button x2 then open shut my door test pass test and have to retest every 7 to 10 minutes. Don't call the hot line absolutely useless
Worst company i've ever dealt with. Even.AdmittedThat My hand set was the defective and unfortunately caused17 Samples of high BAC levels to which I was able to prove That I had no alcohol in my system. I will be making the state aware of the situation especially sincespecially since i've already informed my hearing officer after getting my driving privileges restored entirely. My 1 year. Of having the device in my vehicle unfortunately turned into 3 Being no fault of my own. And able to provide.Sobriety reports within a minute of there.Suppose major violation blow. If you're doubting anything I'm telling you feel free.The message me and ask me any questions why you will be taken for a ride with this company.
Very poor service. Don't call after 5:00pm or on weekends/holidays and expect a tech to actually call back. I'm not convinced that they have anyone working in their after hours emergency tech department. This is the 3rd major problem i've had since New Year's Eve. On each occasion I was locked out and they did not call back with a code to resolve the problem, until the next business day. On this occasion, the alarm went off around 9:00 PM on a Friday night, spontaneously. I had had the hand held devise in my home, powered down. I let my dog out and heard the alarm and also the radio! I've no idea why. I had to disconnect the vehicle's battery. This has happened before and the truck has also tried to start itself on one other recent occasion. When ever I have the opportunity to talk to a tech and explain what has happened I get absolutely no explanation why this is happening. I've also had to replace the battery, twice in less than 2 years. I am very frustrated with alcolock. I've now been waiting 4 hours to hear from a tech and have called their laughingly named Emergency Service Number twice. The people at this call centre are great but they can only refer your call to alcolock, who don't give a damn. The people who work their must be trained to be rude and incompetent and they must be told to wait hours to call back. I've also had difficulty getting a code so I can have repairs or service done on my truck. The garage has called during office hours only to not hear back until the next day or too late in the day to complete the work. Alcolock is the worst company I've ever had to deal with and they seem to know that they can do anything, with impunity.
Locked out for an hour at mechanic shop. Called to see if there was anything they could do, there wasn’t apparently. The woman on the phone started talking over me and told me it was doing what it was designed to do so I asked if I could file a complaint/talk to someone else and she said I could call back or send an email. So I called back to talk to someone else who seemed to already be aware of why I was calling because he hung up on me. Both customer service members seemed to agitate easily instead of trying to stay calm and helpful. I myself was already stressed before the call due to being locked out and instead of trying to give me hints to help my situation they just said there was nothing they could do.
Been to the office in Elizabeth City with my Son for last 9 months. Never have I seen the compassionate and caring customer service provided by Mr. Chris Edwards Every single time we visit it’s a positive experience and even uplifting! He is a true inspiration for those in this difficult situation. Beside’s his expertise of the product and installation- he always is polite and friendly and provides a promising word to his customers. You just don’t see this kind of service anymore and I’m fortunate ( and others as well!) to have Chris giving it- every single visit. Thanks for all you do to support my Son and others in a tough time in his/ her lives. You are a great man-Chris - God Bless.Mike D for Brandon Dennis
Claim your business profile now and gain access to all features and respond to customer reviews.
Most reliable ignition interlock devices in over 40 years. With ALCOLOCK, you don’t have to choose between quality and affordability; they both come standard.
reykjavikcars.com
scparts.co.uk
dmeauto.ae
prebook.birminghamairport.co.uk
invictusmotors.co.uk
iscooterglobal.co.uk
drivemotorretail.co.uk
vinhistoryusa.com
streetsmarttransmission.com
floridacarstransport.com