While mistakes can happen, open communication is crucial. My experience with a car leasing service has been the worst of my life. If possible, choose a different provider. To summarize: with just three weeks left in my lease (termination initiated by me after 11 months), I attempted to reach out for assistance. My emails went unanswered, and I couldn't get anyone on the phone. I received no confirmation regarding the return of the vehicle, making it feel as if I could simply keep it without anyone noticing. This was only the beginning of the poor communication. When a stone damaged my windshield, I needed to repair it but felt it was essential to seek permission from the 'owner.' Unfortunately, it seemed no one at the company was available. I followed recommendations and scheduled a repair with their partner service, but they canceled just hours before the appointment, wasting my time. I then arranged another appointment in a different city with the same company, only for them to cancel again. Frustrated, I returned the car with the broken window, expecting to hear from them regarding payment. To my dismay, it was June and I received no communication whatsoever. Now it’s January of the following year, and I finally received an invoice with no message or apology. It’s simply unacceptable. I truly hope this company faces significant challenges ahead.
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Hos Ayvens (Salg & Leasing af brugte biler) kan du lease, købe eller finansiere din næste bil 100 % online eller via et af vores showrooms i henholdsvis Taastrup og Fredericia.
Vores biler har tidligere været leasingbiler hos Ayvens - derfor har de oftest kun haft én tidligere ejer og de er typisk ikke ældre end 4 år. Du vil altid finde et stort udvalg af biler med ajourførte servicebøger og fuld teknisk historik i henhold til de enkelte bilmærkers strengeste kvalitetskrav.
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