alderlylondon.com

1
1 Based on 12 reviews

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Jacqueline Austin
Inferior Products to those modelled and Customer Service is Non Existent . Please do not use

I had (mis) understood that returns would be straight forward. I obviously hadn't read the small print nor had I read that this company was shipping from Asia, as I thought and saw pictures of what I thought was a UK store in London. Order took forever to arrive (and my reservations were realised). The dresses (orderd 2 sizes) but both are the same, quality is dire as is the cut and bore no resemblance to photo. Do not use this company nor get sucked in as I did which cost me £80 that i am never going to get back. I have emailed the company twice a day and still got no response. They should be blocked from selling on FB, Insta and everywhere as such a bad company on so many levels. I do not like the Shein/ Temu ethics and avoid these sites, but this it on the same level, much to my annoyance and dismay, but at least with those you get your money back in full. What a bad move on my part but hope you read these reviews and pick up what I overlooked. A One Star is 100 too many.

1
Date of experience: Feb 13, 2026

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