I had an accident in store and spoke with Aldi customer service regarding this, at first their response time and updates were great i was quite utterly shocked, however this quickly went downhill, apparently after reviewing the CCTV footage, another customer spilt something on the their floor and because this was a customer and not the stores fault, they have dismissed by conern and complaint, (their words ) After a thorough review involving CCTV, it has been determined that another customer was responsible for the spillage. Due to this, regrettably, on this occasion, we will not be able to take the matter any further.We are truly sorry about this but if you do need any further assistance with anything else then please don't hesitate to contact our dedicated Customer Service Team on 0800 042 0800. Is it not the stores responsiability to make sure this is cleared up and not blame the customer I am absolutly disgusted. I am now taking further action, not a gesture of good will or a sincere apology.
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