I had a bad experience at both local stores. I bought a pair of snow boots that were faulty. When I attempted to exchange them, the staff were unhelpful and insisted on a long process despite my urgency. The manager was absent, and the staff seemed uninterested in assisting customers. I wasted nearly two hours on what should have been a simple refund. The lack of customer care is disheartening, and I would recommend being cautious before making a purchase.
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