I’m posting this on behalf of my wife who had a shocking experience there today.She didn’t have any coins for a trolley (who even carries coins these days?) and when she asked staff for help, she was basically told “tough luck” and to go to another shop for cashback. Any other supermarket would have helped her, but Aldi clearly doesn’t care.She carried on with a basket, paid for her shopping, and simply asked if she could take the basket out to the car and return it. Again – refused, because of “policy.” My wife has a bad back and was forced to carry all her shopping by hand, in pain, while staff stood by and offered zero support.The customer service was dreadful – cold, rude, and completely unhelpful. This proves exactly why Aldi is getting a reputation for being one of the worst supermarkets for looking after customers.We won’t be going back. Aldi – you should be ashamed.
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