I bought a cordless branch cutter in February. It is not sold complete with battery and charger . It was another month before the battery came in stock . I was not allowed to return to goods as I had outchsed on Apple Pay but needed a physical card to get a refund which I didn’t have. I emailed customer support asking about chargers - no response . I went into the shop daily and was told they are never aware what will be coming in and to try every store. One person told me they don’t sell the charger, another that they do. Eventually I was given a customer service number which rang out . 8 months later I have gone online to buy one . As it’s a lithium battery this is something I didn’t want to do for fear of getting fraudulent copies. To sell items that can’t be used is utterly stupid . I urge people not to buy items without chargers . This also increased the price massively tool £30 battery £15 charger £30. I could have bought the same item in BnQ for £45 with charger . Beware of this purchasing scam with no recourse.
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