I have been a loyal Aldi customer for over 20 years, shopping daily, but my experience at the Banbury store on 15 September 2025 was completely unacceptable.While using the self-service tills to purchase four jacket potatoes, a staff member, whom I believe is named Halleit, aggressively interfered despite my polite explanations. She refused to step aside, humiliated me in front of other shoppers, and treated me like a criminal. Another staff member later behaved in the same unprofessional and rude manner. I was on a call at the time, and my partner listening via headphones was shocked at the way I was treated. I left the store without buying anything due to the sheer intimidation and disrespect.This is not the first time I have experienced appalling service at this location. On a previous occasion, a customer with limited English was treated terribly by the till staff, and despite my complaint on Trustpilot, Aldi failed to respond. The repeated failures at this store show a serious lack of staff training and disregard for customers.After 20 years of loyalty, I am done with Aldi Banbury. I will take my money to Tesco, Sainsbury’s, or anywhere else that values customers. Aldi urgently needs to address staff behavior at this store.Absolutely shocking.
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